Customer Service Representative
1 FT Position
Issue Date: 10/7/22
Closing Date: Open Until Filled
Hourly Salary: $15.95 + Commissions
FLSA Status: Non-Exempt
Summary: Provides communications and customer service functions at Front Desk of Flight Center by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Serves as Flight Center receptionist, answering and directing phone calls, welcoming and directing visitors, pilots, and passengers.
2. Coordinates fuel operations:
dispatching fuel trucks. Maintain communications with Line Service verbally and over the radio for efficient handling of incoming and outgoing aircraft, anticipated problems or special needs.
assisting pilots with fuel charges; processing credit card information; checking accuracy of paperwork.
3. Provides concierge service for pilots and passengers to maintain high standards of customer service according to Flight Center procedures. This may include:
making arrangements for catering;
handling luggage;
making arrangements for rental cars and/or hotel rooms;
arranging for and/or providing transportation to and from a local destination;
arranging tee times; making recommendations for dining and entertainment in local area;
making arrangements for conference room rentals, including set up and refreshments;
or other services that fall within Flight Center customer service training and guidelines.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desirable Education/Experience:
No aviation experience required. Customer service experience is desirable.
Desirable Knowledge and Skills:
Some knowledge of: local area geography and resources.
Working skill in dealing with the public and other employees in a variety of communication settings: telephone, face-to-face, radio, messages.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Computer Skills:
Basic computer skills to operate office type software in a Windows environment; proficiency in email and web-based software.
Certificates and Licenses:
IL Driver’s License
Work Environment:
There are no unusual factors. Work occurs mostly indoors in the area of the Flight Center Front Desk. Occasionally may be asked to go outside to perform Pickups from local hotels, dry-cleaners or to escort passengers out to the aircraft and at times help with luggage.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
How to Apply:
Submit Cover Letter and Resume / Applications In-Person:
Mr. Brian DeCoudres
General Manager
DuPage Flight Center
2700 International Drive
West Chicago, Illinois 60185
8a.m – 4:30p.m. Monday – Friday
Fax Cover Letter and Resume / Applications To:
(630) 443-9077
Email Cover Letter and Resume / Applications To:
bdecoudres@dupageairport.com
Questions Concerning This Position:
Mr. Brian DeCoudres
General Manager
DuPage Flight Center
2700 International Drive
West Chicago, Illinois 60185
(630) 208-5692 – Office
(630) 538-5278 – Mobile
(630) 443-9077 – Fax
DuPage Airport Authority is an Equal Opportunity Employer
Line Service Technician I
1 FT Position
Issue Date: 10/7/22
Closing Date: Open Until Filled
Hourly Salary: $15.95 + Commissions
FLSA Status: Non-Exempt
Summary: The DuPage Airport Authority Flight Center is hiring (1) full-time, line service position. Such position provides refueling and related services to aircraft utilizing DuPage Airport. 1st, 2nd or 3rd shift assignment including weekends and holidays is at the discretion of the DuPage Airport Authority.
Essential Duties: This position includes refueling, providing ground power, towing, lavatory service, deicing and preheating of aircraft. The position also provides customer service to pilots and passengers by handling luggage, catering and transportation.
Minimum Requirements: 18 years of age, high school diploma or equivalent, valid drivers license w/good driving record. Successful candidate must submit to a drug and alcohol test and a fingerprint based criminal background check.
Work Environment: This position is regularly exposed to outside weather conditions. Other exposures include moving mechanical parts; high, precarious places; fumes or airborne particles and toxic or caustic chemicals. The noise level in this environment can be very loud.
Desirable Experience: Strong customer service skills, prior line service or aviation background.
How to Apply:
Submit Cover Letter and Resume / Applications In-Person:
Mr. Brian DeCoudres
General Manager
DuPage Flight Center
2700 International Drive
West Chicago, Illinois 60185
8a.m – 4:30p.m. Monday – Friday
Email Cover Letter and Resume / Applications To:
briand@dupageairport.com
Questions Concerning This Position:
Mr. Brian DeCoudres
General Manager
DuPage Flight Center
2700 International Drive
West Chicago, Illinois 60185
(630) 208-5692 – Office
(630) 538-5278 – Mobile
DuPage Airport Authority is an Equal Opportunity Employer